Owner Services: Accounting
To view account statements and other documents, please login to your new secure Owner Portal.
You should have received a separate email with an activation link to create your account (check your spam folder if you do not see the email). If you did not receive an email, please follow the instructions below:
1. Click this link… https://rpmva002.appfolio.com/oportal/users/sign_up
2. Enter your email address (must be the same one we have for you in our system) and click the Sign Up button.
3. Click the activation link in the email that you receive (check your spam folder if you do not see the email).
4. Create a password. Then you will be logged in to your Owner Portal.
Documents from prior to 1/1/2016 should be in one or more zip files that include the word “archive”. If you have any trouble locating documents, please call 703-424-7767 and select option #5.
To make payments for work orders online, login to your Owner Portal and click on the tab that say Owner Contribution.
For specific questions about your account, please see contact information for the Accounting Department below.
Frequently Asked Questions: Accounting
Your startup statement includes startup fees. These fees may include the following:
- Listing Fees for a new rental – if you had a listing agreement with our company.
- Security Deposit Transfer – only for properties who already have tenants when management starts.
- Electronic Banking setup fee. (You would have signed a separate Electronic Banking Form.)
- Owner Reserve. These funds are held in escrow for owner use and used to pay for repair work and the like prior to being able to charge the cost to owner payout. Repair costs and the like are then recouped from the next available owner payout. This is listed in the management agreement.
Glad you asked! We conveniently post all owner statements to the secure owner portal site.
If you have forgotten your password you can click the, forgot your password, link and you will be emailed a new password.
We utilize the Documents page to post statements. Your Leasing Manager will also post your Property Inspections in the lower section on the Documents page. The Maintenance Department will post Work Orders under the Repairs/Maintenance page. Work Orders will correspond with charges on your owner statements.
Statements are posted within a week of the scheduled payout and are based on the contracted amount of rent. If there is an issue with the tenant paying rent owners will be notified separately.
Owners will be paid out per the management agreement terms schedule and is subject to holidays and weekends.
If a tenant does not pay rent owners will be notified by the 10th of the month that a 5 day pay or quite notice has been mailed out to the tenants as well as an attempt to email, call and text message the tenants for a response. After this notice goes out a follow-up notice will come 5 days later asking if the owner would like to proceed with an eviction.
If the tenant payment is received a separate notice will go out notifying both owner and tenant the funds have been paid. Owner late payments will follow the payout cycles of the 10th, 20th and 30th and depend on when the funds are received.
Your Leasing Manager will work with you and your tenant to bring about the best course of action when the end of the lease approaches. Your management agreement states what the Lease Renewal fees will be. Lease Renewal fees are charged at the time of lease ratification.
Click here to contact the Maintenance Department to discuss the details of any Work Order and the associated charges.
Phone: 703-424-7767, select option 4
Hours: Monday-Friday, 9:00am-5:00pm Eastern Time
Owner Services: Maintenance
To view account statements and other documents, please login to your new secure Owner Portal.
You should have received a separate email with an activation link to create your account (check your spam folder if you do not see the email). If you did not receive an email, please follow the instructions below:
1. Click this link… https://rpmva002.appfolio.com/oportal/users/sign_up
2. Enter your email address (must be the same one we have for you in our system) and click the Sign Up button.
3. Click the activation link in the email that you receive (check your spam folder if you do not see the email).
4. Create a password. Then you will be logged in to your Owner Portal.
We maintain a $350 reserve in your account to cover maintenance items. Repairs under that amount may be deducted from your next owner payout.
If the cost exceeds that amount, login to your Owner Portal and click on the tab that say Owner Contribution.
For questions about a specific Work Order, please see contact information for the Maintenance Department below.
Frequently Asked Questions: Maintenance
For Emergency Repairs, your management agreement authorizes us to act immediately on your behalf. This is necessary to uphold your lease obligations as landlord and protect the health and safety of your tenants.
- An active water leak
- Gas leak
- No heat at the property
- Broken A/C (if not a multiple-zone system)
- No working toilet in the house (if there is at least 1, then it is not an emergency)
- Inability to secure the property due to broken door or window
No, we are not able to act on your behalf in filing or handling a claim with your insurance company. As the property owner, you will need to file any claims and deal with your insurance company.
We can provide you with any supporting documentation we may have, and are able to put the adjuster in contact with the tenants.
Contact Maintenance Department
Phone: 703-424-7767, select option 3
Hours: Monday-Friday, 9:00am-5:00pm Eastern Time
Owner Services: Leasing
To view account statements and other documents, please login to your new secure Owner Portal.
For questions about the marketing of your property, applications received, and your lease or property management agreement, please see contact information for the Leasing Department below.
Frequently Asked Questions: Leasing
You will begin receiving email alerts 120 days before the lease end date. This provides time to determine if we will be renewing the lease with the current tenants, or re-listing the property to find new tenants.
Generally, if we will be re-listing a property, it is to your advantage to be on the market 30-60 days prior to the lease end date. The goal is to place a new, qualified tenant prior to the current lease end date in order to minimize vacancy time.
Your management agreement states what the Lease Renewal fees will be. This fee covers the negotiation of the new lease terms with the tenant, preparing the new lease (which includes any updates mandated by law or added by our attorney to better protect you) and getting it ratified, and making the necessary changes within our systems to reflect the new terms.
Lease Renewal fees are charged at the time of lease ratification.
We conduct in-person property reviews (“periodic inspections”) at least 2 times per year. Our inspector checks the interior and exterior of the property to identify any maintenance issues and determine if there are any compliance issues such as smoking, unauthorized pets, etc.
If there are maintenance issues, the Maintenance Department will be in touch to advise you regarding a recommended solution.
If we find any lease violations, the Leasing Department will contact you to discuss the best course of action.
You may see copies of completed inspections in your secure owner portal.
Phone: 703-424-7767, select option 5
Hours: Monday-Friday, 9:00am-5:00pm Eastern Time
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